Restaurant Partner Guidelines

Everything you need to know to successfully partner with Doyoom and serve customers across South Sudan

Last Updated: 2/11/2026

Reading Time: 10 minutes

Partner Benefits & Advantages

Increased Revenue

Access to thousands of customers across South Sudan

30% avg. revenue increase

Marketing Support

Featured in app promotions and social media campaigns

Free promotional campaigns

Digital Payments

Secure and timely weekly settlements

Weekly automatic payments

Commission Benefits

Lower commissions for high-performing partners

Commission as low as 15%

Comprehensive Guidelines

Follow these guidelines to ensure excellent service for Doyoom customers and maximize your restaurant's success on our platform.

1. Restaurant Registration & Onboarding

Essential requirements and best practices

Key Guidelines

Complete online registration form with business details
Provide valid business license and tax registration
Submit high-quality menu with accurate pricing
Upload restaurant photos and logo (minimum 1080px width)
Complete virtual tour/training session (30 minutes)
Sign digital partnership agreement

Requirements

• Valid South Sudanese business license
• Bank account in business name
• Food safety certification
• Minimum 6 months operational history

2. Menu Management Guidelines

Essential requirements and best practices

Key Guidelines

Update menu prices within 24 hours of changes
Mark unavailable items promptly on the platform
Maintain consistent portion sizes and quality
Highlight specialty dishes and local favorites
Include clear dietary information (vegetarian, gluten-free, etc.)
Set realistic preparation times for each dish

Requirements

• Minimum 10 items per category
• Clear item descriptions (50-100 characters)
• Accurate food category tagging
• Seasonal menu updates quarterly

3. Order Processing Standards

Essential requirements and best practices

Key Guidelines

Accept or reject orders within 5 minutes of receipt
Start preparation immediately upon acceptance
Pack food in approved Doyoom packaging
Include necessary utensils and napkins
Separate sauces and condiments appropriately
Attach order label to package clearly

Time Standards

Acceptance Time≤ 5 minutes

Preparation TimeAs per menu setting

Hand-off TimeWhen Delivery Partner arrives

Cancellation WindowBefore preparation starts

4. Quality & Food Safety Standards

Essential requirements and best practices

Key Guidelines

Maintain kitchen hygiene as per South Sudan food safety regulations
Use fresh ingredients and proper storage methods
Check food temperature before packaging
Ensure packaging is secure and leak-proof
Include preparation date/time for pre-made items
Handle allergens with proper care and labeling

5. Pricing & Commission Structure

Essential requirements and best practices

Key Guidelines

Set competitive market prices
Commission rates: 5-10% based on restaurant tier
No hidden fees or additional charges
Weekly settlement every Monday
Transparent commission breakdown in dashboard
Promotional pricing requires 7-day advance notice

Commission Structure

Standard Tier10% commission

Premium Tier5% commission

New Partner (First 3 months)2.5% commission

Volume BonusCommission reduction for 50+ orders/day

6. Delivery Preparation

Essential requirements and best practices

Key Guidelines

Package hot and cold items separately
Use tamper-evident seals
Include heating instructions if applicable
Double-check order accuracy before handoff
Mark packages with "Fragile" if needed
Provide extra packaging for rainy season

7. Customer Service Excellence

Essential requirements and best practices

Key Guidelines

Maintain minimum 4.0 star rating
Respond to customer messages within 30 minutes
Handle complaints professionally and promptly
Process refunds for incorrect orders within 24 hours
Address negative reviews with solutions
Participate in customer satisfaction surveys

8. Technology & Equipment

Essential requirements and best practices

Key Guidelines

Stable internet connection (minimum 5 Mbps)
Doyoom restaurant tablet or compatible device
Thermal printer for order receipts
Digital payment processing capability
Backup power source (generator/UPS)
Regular software updates and maintenance

Violation Penalties & Consequences

Maintaining service standards is crucial for customer satisfaction

Violation Type	1st Offense	2nd Offense	3rd Offense
Repeated late order acceptance (>10 mins)	Warning notification	Temporary suspension (24 hours)	Commission increase (5%) for 1 week
Order cancellation after acceptance	Order value compensation	Temporary suspension (48 hours)	Restaurant demotion in search results
Consistent low ratings (<3.5 stars)	Quality improvement consultation	Temporary suspension until improvement	Partnership termination review
Hygiene or safety violations	Immediate suspension pending inspection	Mandatory staff retraining	Partnership termination

Ready to Join Doyoom?

Partner with South Sudan's leading food delivery platform and grow your restaurant business with thousands of new customers.

Apply to Become a Partner Contact Partnership Team

Average onboarding time: 3-5 business days

Quick Links

Restaurant Registration & Onboarding Menu Management Guidelines Order Processing Standards Quality & Food Safety Standards Pricing & Commission Structure Delivery Preparation Customer Service Excellence Technology & Equipment