Privacy Policy

How Doyoom collects, uses, and protects your personal information in South Sudan

Last Updated: February 11, 2026

Our Commitment to Your Privacy

At Doyoom, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform in South Sudan.

Secure Data

Industry-standard encryption

Your Control

Manage your data preferences

No Data Selling

We never sell your information

1. Information We Collect

A. Information You Provide: • Account Data: Name, email, phone number, delivery address • Order Data: Transaction history, payment information • Communications: Chat records, support tickets B. Information Collected Automatically: • Device & Log Data: IP address, browser type, device info • Location Data: Precise or approximate location (with permission)

2. How We Use Your Information

We use collected information to: • Provide, maintain, and improve our Services • Process and deliver your orders • Communicate about orders, promotions, and updates • Personalize your experience • Ensure safety, security, and fraud prevention • Comply with legal obligations in South Sudan

3. Information Sharing & Disclosure

We do NOT sell your personal data. We share information only: • With Restaurant Partners: To fulfill your order • With Delivery Partners: To complete delivery • With Service Providers: Under confidentiality agreements • For Legal Compliance: When required by South Sudanese law • For Business Transfers: During mergers or acquisitions

4. Data Security

• We implement administrative, technical, and physical safeguards • We protect your personal information with industry standards • No internet transmission is 100% secure • We cannot guarantee absolute security but strive for best practices

5. Your Rights & Choices

• Account Access: Review and update info in app settings • Location: Disable through device settings • Marketing: Opt-out of promotional emails • Data Retention: Kept while account active or as needed • Children's Privacy: Not intended for users under 18

6. International Data Transfers

• Data processed primarily within South Sudan/East Africa • Appropriate safeguards for data transferred outside South Sudan • Compliant with South Sudanese data protection standards

7. Changes to Privacy Policy

• We may update this policy periodically • "Last Updated" date indicates changes • We encourage regular review of policy • Continued use constitutes acceptance of changes

Contact Our Privacy Team

For Privacy Inquiries

Email: privacy@doyoom-ss.com

Phone: +211 123 456 789

For Data Requests

To exercise your data rights, contact us with:

  • • Your full name and account email
  • • Type of request (access, correction, deletion)
  • • Proof of identity for verification

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or in-app notifications.